Service 04 · Back-Office Support
Let us handle the admin load.
Compliance, documents, invoicing, and broker communication — flawless execution behind the scenes.
Overview
How Back-Office Support works
For carriers who already have in-house dispatchers — or prefer to keep control of booking — standalone back-office support that streamlines and professionalizes your operation.
We handle carrier packet setup, broker onboarding, insurance submissions, COI requests, factoring compliance, document audits, invoicing, detention/TONU follow-up, and more.
Our back-office team operates quietly and efficiently behind the scenes, ensuring that nothing gets missed and that every load meets the requirements for fast payment and smooth broker relations.
Ideal for
Carriers who book their own freight but want flawless execution behind the scenes — and faster, more predictable payments.
What's included
What Back-Office Support covers
Broker and compliance setup
- Carrier packet creation and broker setup
- Insurance certificate (COI) requests and submissions
- Setup with new brokers, including W-9, MC, insurance
- Factoring compliance review (only approved brokers)
- Document auditing and formatting (rate confirmation, BOL, POD, receipts)
Ongoing admin and support
- Uploads to factoring portals or your internal system
- Detention and TONU documentation and claims
- Follow-up on unpaid invoices
- General broker support (resending docs, adding reference numbers, verifying delivery)
- Weekly tracking of outstanding paperwork and broker requests
Every document accurate and factoring-ready, every unpaid invoice followed up — so you get paid faster and more consistently.
Pricing
Back-office support rate
Transparent, fixed-percentage pricing tailored to your fleet size and support needs. Add it to any dispatch service for +0.30% of gross, or request a standalone quote below.
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Learn moreFAQ
Frequently asked questions
Straightforward answers to the questions carriers ask us most often.
Still have a question? Call (360) 587-1120 or send us a message.
How does Back-Office Support help with cash flow?
By ensuring every document is accurate and factoring-ready, we reduce payment delays. We also track unpaid invoices and follow up with brokers, so you get paid faster and consistently.
Can I use Back-Office Support if I already have in-house dispatchers?
Yes. This service is designed for carriers who prefer to keep load booking internal while outsourcing admin tasks like broker setup, factoring compliance, and document management.
Do you handle dispatching as part of Back-Office Support?
No. Back-Office Support is focused only on paperwork, compliance, invoicing, and broker communication. Dispatching and load booking remain under your control.
Get started
Let's build your freight engine.
Tell us your goals — we'll design the right operational model. A FivePlus specialist replies within one business day.
- Phone
- (360) 587-1120
- olegs@fivepl.us
- fivepl-us
Get a custom proposal
Takes under a minute. No obligation.